Glory Iron Doors is committed to doing everything we can from production to shipping in order to keep our loyal customers satisfied with their iron doors. For the rare occasions that you’re not fully satisfied upon receiving your order, please review the following policies and procedures regarding returns:
Cancellations
We accept order cancellations before the product is shipped or produced. If the order is canceled before the order enters production, you will get a full refund deducted 3% transaction fee.
If you request to cancel the order when the product is almost finished and it's too late to cancel, you would be charged a 50% restocking fee for canceling the order. We will deduct it from the order amount.
Refund time: within 5 business days. You can always contact us for any refund questions at info@gloryirondoors.com.
Damages and Issues
We accept the return of products if the item arrived damaged or incorrect. Customers have the right to apply for a return within 3-5 business days after delivery of the product.
Please inspect your item as soon as you receive it. Please notify us via info@gloryirondoors.com of any damages within 3 business days so that we can file a claim on your behalf to the freight company. Claims received in excess of 3 business days beyond the delivery will not be accepted. If customer signs delivery receipt or install your product, customer is accepting the product in its condition. Please note that the claim must attached at least 3 clear photos of the damaged item and packing within 3 business days. We will not be able to process your claim without photos.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund, too.
Exceptions / Non-returnable Items
All our iron doors are made to order and customized and we don't accept return or refund due to delayed delivery caused by force majeure and client’s personal reason. We cannot cancel the order if the product is already shipped out.
Refunds or exchanges do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. Return or exchange shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages unless we are at fault for those.
**Shipping or handling charges and delivery fees are not refundable. Any amounts refunded will not include the cost of shipping.**
NOTICES:
- All items must be returned in original condition with all shipping packages.
- Delivery fees are non-refundable.
- If paid by credit card, a 3% processing fee will be charged for all returns.
- Refunds will be issued under the same payment method used for the original purchase.
If you have any questions regarding your product before or after shipment, contact us at info@gloryirondoors.com and we will be happy to answer any questions or concerns that may arise.
